Free Standard Ground Shipping
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The website offers standard delivery, two day express delivery and next business day delivery. They also offer many free shipping offers. The company uses several different services and the orders can be tracked on their website. The options for shipping will be displayed upon checkout and customers can choose the one that best fits them. For larger items, the company also offers in home delivery and through the door truck delivery.
For standard shipping orders will be received by customers within 3 to 7 business days and the cost varies according to the value of the items. The cheapest shipping option is $5 for orders under $25 and the shipping charges go all the way up to 5% of the total price if the item is above $3000.
Two day and next business day deliveries are available for orders that weigh less than 10 pounds. Two day deliver costs an additional $9.95 and next business day deliveries are available for an additional $19.95. To ship to HI, PR and AK in the US, customers have to choose one of these two options as standard ground delivery is not available.
International shipping rates are calculated upon checkout and customers have the option of paying with 60 different currencies through the Borderfree system that the website uses.
In home delivery is available for larger items and take about 2 weeks after the order is processed. A quote can be supplied by the website on request. This includes unpacking and assembling the furniture. Through the door truck delivery is also available but this does not including unpacking and assembling. It costs an additional $149 for truck deliveries on top of the shipping rate indicated by the shipping method chosen and an additional $198 for In home delivery.
How does the shipping code work?
You can find Grandin Road promo codes in their email newsletter, online and on their website. Just enter the promo code at checkout and make sure that it applies to your location and shipping option.
Where does the merchant ship?
The website ships to over 100 countries and locally in the US. It also ships to all US territories and Alaska and Hawaii. Shipping rates may be different for territories and options will be available for choosing upon checkout.
There are several ways to return items to the company. Some shipments will come with an easy return label which is already paid for. The customer has to complete the sections on the form and then attach the label to the original package that the product came in. The package has to be dropped off at a UPS outlet and $8.95 to $14.95 may be charged depending on the size.
Customers can also call the Grandin Road service center to request a label by email if they have lost their original label. They still have to include the form in the package to be mailed back. Customers can also call the service center to schedule a pick up. Customers can use a different carrier but still need to include the form.
For in house delivery and truck delivery items, customers are urged to properly examine the item when delivered as it will cost up to $100 or 10% of the value to return the item.